Use case 02Revenue leakage at the seams
You did the work. Get paid for it.
Detention paid on fewer than half of invoices, four and a half percent of services revenue lost between earned and realized, and the cash tied up in disputes nobody can prove.
The gap between proof and invoice. The dock timestamp, the agreement, the rate confirmation and the bill are one chain, and unbilled work surfaces daily.
01 · The problem
The company does the work and does not get paid for all of it. Some of it is never billed because nobody connected the event to the invoice. Some is billed and never collected because the customer disputes it and the proof sits in a system the billing clerk cannot see.
02 · In practice
Detention and accessorials. Nearly every fleet charges detention and is paid on fewer than half of those invoices; drivers sit between 117 and 209 hours a year waiting at docks.
Scope expanded in a status meeting is delivered and never invoiced. The invoice goes out late, the client disputes a line, and the proof is in a calendar entry and an email thread.
03 · Where today’s tools stop
A freight audit firm sees the carrier invoice but not the email in which the shipper agreed to the charge. A transportation system records the dock time but not the rate confirmation’s detention clause. A services automation tool logs hours but not the meeting where the client expanded the scope. Collections software chases the invoice but cannot answer the dispute.
04 · What it costs today
of detention invoices are paid, although 94.5% of fleets charge detention.
of professional-services revenue is lost between earned and realized.
is owed on average to the 56% of small businesses carrying unpaid invoices.
05 · What Velenza does
The timestamped dock event, the email in which the customer agreed to the charge, the rate confirmation and the invoice become one linked chain. Unbilled events surface daily to the CFO and CRO seats. Disputes are answered with the evidence attached.
In the room
06 · What it is worth
- Logistics floor: fifty tractors detained 150 hours a year at a $75 fee, half of it unpaid, is about $281,000 billed and uncollected; documenting the charge with the timestamp and the agreement recovers about half, roughly $140,000 a year.
- Services floor: on $15 million of revenue, the average 4.5% leak is $675,000 a year; moving toward the leaders’ sub-3% recovers $225,000 to $300,000.
Estimates with the arithmetic shown, on the reference companies described in the use-case brief. Never a measured result; your figures come from your record.
07 · Beyond logistics and services
Construction (change orders), healthcare practices (unbilled procedures and denials), manufacturing (unbilled expedites and tooling), any business where the proof of work and the invoice live apart.
This is revenue earned at the agreed price and not realized. Margin blind spots is the price being wrong in the first place. Promises that never reach the system is the agreement never being written down. A dollar leaks through only one of the three.
See it on your operation
Bring us this problem as it looks in your company.
Tell us which systems hold the pieces today, and we will show you what the eleven say when they read them together.