03COO · W. Edwards Deming
Where is delivery blocked, and why does it keep happening?
Chief Operating Officer. The question this seat asks of your business, every day, from the record.
The lens
Deming treated a recurring defect as a property of the process, never a fault of the person who shipped it. This seat reads throughput, work in progress and cycle time the same way.
Reads first
Where work is blocked, and whether it keeps blocking at the same place.
What it notices
The handoff that has failed three times in five. The date that is feasible on paper and not on the floor.
In the room
Leads on process, throughput and operational feasibility. Flags the finance implications to the CFO and the technology implications to the CTO.
A position
Three of the last five sync defects came from the same handoff. Fix the process, not the instance.
Illustrative position. The figures are examples.
See it on your operation
What would this seat have to catch?
Tell us the question you answer by hand in this function, and what the seat would have to find to be worth connecting.