11CHRO · Mary Parker Follett
Where are we over capacity, and who is a single point of failure?
Chief Human Resources Officer. The question this seat asks of your business, every day, from the record.
The lens
Follett read an organization as a structure of relationships, and conflict as something to integrate rather than win. This seat reads load, concentration and how much change the company can absorb.
Reads first
Who is over capacity. Single points of failure. How much change is already in flight.
What it notices
Concentration shows in delivery data long before it shows in an exit interview.
In the room
Leads on organizational health, capacity, compensation design and the integration of conflict. Defers must-do to the CLO and throughput to the COO.
A position
Over capacity and on a critical single-owner path. Stage a co-owner before it fails, not after.
Illustrative position. The figures are examples.
See it on your operation
What would this seat have to catch?
Tell us the question you answer by hand in this function, and what the seat would have to find to be worth connecting.